QUESTIONS YOU SHOULD ASK BEFORE CHOOSING AN ACT! CONSULTANT
How long have you been an Act! "Certified" Consultant? (it's important to actually use a consultant, not just someone who's strongest selling point is they are a strong user".)
Are you currently certfied on the recertification exam for Act! 2007? (do not assume because one's name is on the list or in a pamphlet in the Act! box that they hav completed the Act! 2007 re-certifcation process. Sage is listing many names on the Act! Certfied Consultant list who have not YETrecertfied on Act! 2007 and many have failed this exam).
Have you had any "formal" training from Sage Software on the Act! 2007 product? IF so, tell us about it. Sage Software at this point have only offered Act! Certified Consultants one formal class on Act! 2007 as it's a new product.
Are you using Act! in a networked enviornment yourself?
When you used Act! and were not a consultant, did you ever use a consultant yourself? We have trained many people including some of the those who are now Act! consultant! Your consultant may have learned their skills from us! AND may still call us for help sometimes.
If so, who?
Please rate your Act! Consulting skills on a 1-10 level with 10 being the highest and tell us why you think so.
Please rate your networking skills on a 1 to 10 (with 10 being the best) and tell us why you think so.
Have you ever attended any formal networking classes and who provided the classes? Act! 2007 is a much more complicated version than any before and absolutely requires networking understanding and skills.
If so, how many and please describe them.
Tell us about your networking experience in real life.
Are you certified in Act! for the Web? and if not, why not?
How did you decide what you would charge for consulting services?
If we run into problems, how would you go about resolving the issues?
What resources do you have to help resolve issues?
What's the largest job you have done?
Tell us about your experience in providing Act! training. How many years have your provided official Act! training in which you were paid by your customers?
Are you familiar with Terminal Services and on what level?
Have you ever set up a job which depends on Terminal Services?
Have you ever set up a job which depends on Citrix?
Can you provide us with references from your clients which you have serviced for more than 5 years?
If you needed help from another consultant, who would you call?