There are a number of situations in
which your personal information may help us give you better products. For
We may ask for your personal information when you're
discussing a service issue on the phone with an associate, downloading a
software update, registering for a seminar, participating in an online
survey, registering your products, or purchasing a product.
When you interact with ATS, we may collect personal
information relevant to the situation, such as your name, mailing address,
phone number, email address, and contact preferences; your credit card
information and information about the ATS products you own, such as their
serial numbers and date of purchase; and information relating to a support
or service issue.
We also collect information for market research
purposes — such as your occupation and where you use your computer — to
gain a better understanding of our customers and thus provide more
We collect information regarding customer activities on
our websites. This helps us to determine how best to provide useful
information to customers and to understand which parts of our websites,
products, and Internet services are of most interest to them.
We may use personal information to provide products
that you have requested as well as for auditing, research, and analysis to
improve ATS's products and/or services.
ATS ID and related information
The ATS website, as well as ATS
services allows you to create an “ATS ID” based on your personal information.
This convenient service saves you time and allows for easier use of our web
services. Here’s how it works: You create a personal profile — providing your
name, phone number, email address, and in some cases your mailing address or a
credit card number — and choose a password and password hint (such as the month
and day of your birth) for security. The system saves your information and
assigns you a personal ATS ID — in many cases simply your email address,
because it’s unique and easy to remember. The next time you order from the ATS
Store or register a new product, all you need to do is enter your ATS ID and
password; the system looks up the information it needs to assist you. In
addition, if you update the information associated with your ATS ID it will be
available for all your transactions with ATS globally.
displayed information is public
If you use a bulletin board or chat
room on an ATS website you should be aware that any information you share is
visible to other users. Personally identifiable information you submit to one
of these forums can be read, collected, or used by other individuals to send
you unsolicited messages. ATS is not responsible for the personally
identifiable information you choose to submit in these forums. For example, if
you choose to make information, which was previously non-public, available by
enabling certain user features, ATS will collect that information from your
interaction and the information will become publicly available.
we disclose your information
ATS takes your privacy very
seriously. ATS does not sell or rent your contact information to other
the ATS Group
To help us provide superior service,
your personal information may be shared with legal entities within the ATS
group globally who will take steps to safeguard it in accordance with ATS’s
our service providers, vendors, and strategic partners
There are also times when it may be
advantageous for ATS to make certain personal information about you available
to companies that ATS has a strategic relationship with or that perform work
for ATS to provide products and services to you on our behalf. These companies
may help us process information, extend credit, fulfill customer orders,
deliver products to you, manage and enhance customer data, provide customer
service, assess your interest in our products and services, or conduct customer
research or satisfaction surveys. These companies are also obligated to protect
your personal information in accordance with ATS's policies, except if we
inform you otherwise at the time of collection. If you are approved for
service, your account will be governed by ATS and its carrier’s respective
privacy policies. Without such information being made available, it would be
difficult for you to purchase products, have products delivered to you, receive
customer service, provide us feedback to improve our products and services, or
access certain services, offers, and content on the ATS website.
At times we may be required by law
or litigation to disclose your personal information. We may also disclose
information about you if we determine that for national security, law
enforcement, or other issues of public importance, disclosure is necessary.
we protect your personal information
ATS takes precautions — including
administrative, technical, and physical measures — to safeguard your personal
information against loss, theft, and misuse, as well as unauthorized access, disclosure,
alteration, and destruction.
The ATS Online Store use Secure
Sockets Layer (SSL) encryption on all web pages where personal information is
required. To make purchases from the ATS Online Store, you must use an
SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or
Internet Explorer. Doing so protects the confidentiality of your personal and
credit card information while it’s transmitted over the Internet.
You can help us by also taking
precautions to protect your personal data when you are on the Internet. Change
your passwords often using a combination of letters and numbers, and make sure
you use a secure web browser like Safari.
of your personal information
ATS has safeguards in place to keep
your personal information accurate, complete, and up to date for the purposes
for which it is used. Naturally, you always have the right to access and
correct the personal information you have provided. You can help us ensure that
your contact information and preferences are accurate, complete, and up to date
by checking at www.actinformation.com.
And you can request a copy of your personal information, your product
registration history, and your interactions with our sales and support agents
by contacting us at the email address below.
companywide commitment to your privacy
As we said, ATS takes protecting
your privacy very seriously. To make sure your personal information is secure;
we communicate these guidelines to ATS employees and strictly enforce privacy
safeguards within the company.
If you have questions or concerns
appropriate regional email addresses (see list below) to contact us. The ATS
Data Controller in your region will respond to your inquiry within 30 days.